RAG Corp Bot

🤖 Corporate Knowledge Bot

What is our refund policy?

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According to policy #14 (§2.3), customers may request a full refund within 14 days of purchase for unused digital products. Partial refunds apply to used services.📄 Source: refund-policy.pdf · page 3

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Are there exceptions?

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Yes — two exceptions: (1) custom development work is non-refundable after kickoff, (2) annual subscriptions have a pro-rated refund policy. See clause 4.1.📄 Source: refund-policy.pdf · page 5

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Who handles refund requests?

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The finance department via support@company.com. SLA: 24 hours for processing, 5 business days for payout.📄 Source: internal-sop.docx · page 2

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📊 Knowledge Base

Documents indexed23

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Q: How many vacation days do I get?

Employees receive 28 calendar days of annual leave. After 5 years of service this increases to 35 days. Unused days carry over up to 10 days per year (clause 7.2).

BM25 score 0.87 · vector similarity 0.91 · reranked 0.93 · 📄 hr-policy.pdf

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